Terms & Conditions

Acceptance and Scope

By visiting our website, making an enquiry, requesting a quotation, booking or using SKN Travels, you agree to these Terms and Conditions. If you do not agree, please do not use our services. These terms apply to all bookings unless different terms are confirmed in writing for a particular service.

About Our Service

SKN Travels is a chauffeur-driven car and travel service provider based in Ranchi, Jharkhand. Depending on availability, we may provide local travel, airport transfers, outstation and intercity travel, corporate and employee transport, event and wedding travel, sightseeing, school or college transport and customised arrangements.

We do not provide self-drive vehicle rental. Vehicles are operated by chauffeurs engaged by SKN Travels or its service partners, as applicable.

Booking and Confirmation

An enquiry or booking request does not guarantee a vehicle. A booking is confirmed only after SKN Travels accepts it and communicates confirmation. An advance or full payment may be required. We may decline requests where the vehicle, route, date, time or service is unavailable or cannot reasonably be provided.

Customers must provide accurate name, contact, pickup, drop-off, date, time, destination, passenger, vehicle, duration and flight or train details. We are not responsible for issues caused by incorrect, incomplete or outdated information.

Vehicle and Chauffeur Safety

We make reasonable efforts to provide the requested vehicle category, but breakdown, accident, maintenance, operational issues or unavailability may require a similar or higher-category replacement. Exact make, model, colour or registration is not guaranteed unless confirmed in writing.

Passengers must not drive the vehicle or ask the chauffeur to speed, break traffic rules or drive unsafely. The chauffeur may refuse unsafe or unlawful requests.

Fares and Additional Charges

Fares depend on vehicle, route, date, duration, distance, service type and availability. The quotation will communicate applicable inclusions and exclusions. Unless specifically included, customers may need to pay for additional kilometres or hours, waiting, tolls, parking, state taxes, permits, entry fees, driver allowance, night charges, extra stops, route changes and additional destinations.

Changes requested by the customer or additional usage may change the fare. Rates for future bookings may vary.

Pickup, Waiting and Changes

Customers should be ready at the agreed pickup point and time. Reasonable waiting arrangements may be available depending on the booking and operating conditions. Extended waiting may incur charges. Correct flight or train details are required for reasonable coordination.

Changes to date, time, locations, vehicle, passenger count, route or duration are subject to availability and may result in a new fare or additional charges.

Cancellation and Refunds

Unless a different policy is communicated for a booking, free cancellation may be available up to 24 hours before pickup. Cancellations within 24 hours, same-day cancellations and no-shows may attract charges. Refunds, where applicable, are issued after deductions and may generally take 7–10 business days depending on the payment provider.

Long-distance, event, wedding, corporate, package and advance bookings may have different cancellation terms. The terms shared at confirmation will apply to that booking.

Passenger Responsibilities

• Provide accurate booking information and be available on time.
• Follow reasonable safety instructions and use seat belts where provided.
• Treat the chauffeur, vehicle and equipment respectfully.
• Do not carry illegal, dangerous, hazardous or prohibited items.
• Do not behave abusively, violently, threateningly or unlawfully.
• Pay reasonable repair, cleaning or replacement costs for customer-caused damage, where applicable.

Prohibited Use and Belongings

Smoking, alcohol consumption, illegal activity, hazardous materials, intentional damage, misuse of equipment and conduct that creates a safety concern are not permitted. We may refuse or discontinue a journey where passenger conduct creates a safety, legal or operational risk.

Passengers are responsible for luggage, documents, devices, cash, jewellery and other belongings. We will make reasonable efforts to help recover items left behind but cannot guarantee recovery, except where liability cannot legally be excluded.

Routes, Documents and Delays

The vehicle follows the agreed route and destinations. Additional stops or destinations require driver, vehicle, time and route availability and may add kilometres, hours, tolls, parking, taxes or other costs. Routes may change for traffic, safety, road closures or conditions.

Customers are responsible for required identification, permits and travel documents. Traffic, weather, floods, accidents, breakdowns, strikes, public disturbances, government restrictions, airport or railway delays and other events beyond reasonable control may affect service times. We will make reasonable efforts to assist or arrange an alternative where possible.

Third-Party Services

We may rely on third parties for vehicles, chauffeurs, communications, payments, maps, technology or other operations. Their own terms and privacy policies may apply. SKN Travels is not responsible for matters solely within an independent provider’s control, subject to applicable law.

Liability

We make reasonable efforts to provide services as agreed, but are not responsible for losses or delays caused by circumstances beyond reasonable control. To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or belongings lost by passengers.

Nothing here excludes a right or liability that cannot legally be excluded. Where legally permissible, liability relating to a specific booking will generally be limited to the amount paid for that booking.

Complaints, Updates and Law

Please contact us as soon as reasonably possible about a booking issue or complaint and include the relevant booking details. We may update these terms from time to time; updated terms apply to future bookings and use after publication unless stated otherwise.

These terms are governed by the applicable laws of India. Subject to applicable law, courts in Ranchi, Jharkhand will have jurisdiction over disputes. Customer rights that cannot legally be restricted remain unaffected.

Contact and Acknowledgement

By using our website, requesting a quotation, making a booking or travelling with us, you acknowledge that you have read and understood these terms. Booking-specific terms may override these general terms to the extent they differ and are communicated to you.