Privacy Policy

Introduction

Welcome to SKN Travels (“SKN Travels”, “we”, “our” or “us”), a chauffeur-driven car rental and travel service provider based in Ranchi, Jharkhand.

This Privacy Policy explains how we collect, use, store, protect and share information when you visit our website, contact us, submit an enquiry, request a quotation, make a booking or use our transportation services.

By using our website or providing information to us, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by law.

Information We Collect

We collect information that is reasonably necessary to respond to enquiries, provide quotations, arrange transportation, manage bookings and provide customer support.

Information You Provide

• Name
• Mobile or telephone number
• Email address
• Pickup location
• Drop-off location
• Travel destination
• Travel date and time
• Number of passengers
• Vehicle preference or vehicle category
• Trip duration and travel requirements
• Flight or train information, where applicable
• Special travel or booking requirements
• Booking, enquiry, feedback and complaint information
• Any other information that you voluntarily provide to us

Payment Information

Where online payment facilities are available, payments may be processed through a third-party payment gateway, bank, UPI provider or other payment service provider.

We do not generally store complete card numbers, banking passwords, UPI PINs or other sensitive payment credentials on our own systems. Payment providers may process payment information according to their own terms and privacy policies.

Technical Information

When you visit our website, certain technical information may be collected automatically depending on the technologies and services being used. This may include browser type, device type, operating system, IP address, pages visited, approximate location, referring pages and website usage information.

How We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries and customer requests
• Preparing and providing quotations
• Confirming and managing bookings
• Arranging vehicles and chauffeurs
• Coordinating pickup and drop-off
• Communicating booking confirmations and schedule changes
• Providing customer service and support
• Processing payments and issuing invoices or receipts
• Handling complaints, feedback and service-related requests
• Improving our services, website and customer experience
• Maintaining business, booking, accounting and operational records
• Preventing fraud, misuse or unauthorised use of our services
• Complying with applicable legal, regulatory or government requirements
• Protecting our rights, customers, employees, chauffeurs and property
• Sending promotional or marketing communications where permitted and, where required, with your consent

Booking and Travel Information

Information such as your name, mobile number, pickup location, destination, travel date, travel time, passenger details, vehicle requirement and other relevant booking information may be used to arrange and complete your journey.

Where reasonably necessary, relevant booking information may be shared with the assigned chauffeur, operational staff, vehicle partner or travel service partner involved in providing your journey.

We aim to share only the information reasonably required to complete, coordinate or support the booking.

Phone, WhatsApp, Email and Other Communications

We may communicate with customers through telephone calls, WhatsApp, email, SMS, website forms or other communication methods provided by the customer or available to SKN Travels.

Such communications may be used to respond to enquiries, provide quotations, confirm bookings, coordinate pickup and drop-off, communicate travel updates, provide customer support and address complaints or service-related matters.

Third-party communication platforms may process information according to their own terms and privacy policies.

When We Share Information

We do not sell or rent your personal information.

We may share relevant information with trusted parties where reasonably necessary to provide our services or operate our business, including:

• Assigned chauffeurs and drivers
• Vehicle, transportation or travel service partners
• Payment gateways, banks or payment service providers
• Website hosting and technology service providers
• Communication service providers
• Analytics or advertising service providers, where applicable
• Professional advisers and business service providers
• Government authorities, regulators or law-enforcement agencies where legally required

We may also disclose information where reasonably necessary to prevent fraud or misuse, enforce our Terms and Conditions, protect people or property, or respond to a valid legal request.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

Cookies and Similar Technologies

Our website may use cookies and similar technologies depending on the website features and services implemented on the website.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Understanding website usage
• Improving website performance and user experience
• Marketing or advertising measurement, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services and External Links

Our website or services may contain links, integrations or references to third-party services, depending on the features we use. These may include services such as maps, WhatsApp, social media platforms, payment services, hosting providers, analytics tools or other external services.

When you interact with a third-party service, that service may collect or process information according to its own privacy policy and terms.

SKN Travels does not control the privacy practices of third-party websites or services and encourages users to review their respective privacy policies before providing information to them.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Access to information may be limited to people or service providers who reasonably need it for legitimate business or service purposes.

However, no website, internet transmission, electronic storage system or method of communication can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

Data Retention

We retain personal and booking information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Completing and managing bookings
• Customer support and service history
• Accounting, billing and tax requirements
• Regulatory or legal requirements
• Resolving disputes and complaints
• Preventing fraud or misuse
• Protecting our legal rights and legitimate business interests

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal, accounting, tax or regulatory requirements.

Marketing and Promotional Communications

Where permitted, SKN Travels may send information about services, offers, travel services or other promotional communications.

Where applicable law requires consent for promotional communication, we will obtain consent in the manner required by law.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe or opt-out option.

Please note that even if you opt out of promotional communication, we may still contact you regarding an existing booking, payment, service update, customer support matter or other necessary transactional communication.

Your Privacy Rights

Subject to applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction or updating of inaccurate information
• Deletion of information where legally permissible
• Withdrawal of consent where processing is based on consent
• Opt-out from promotional communications
• Assistance regarding privacy-related concerns

We may need to verify your identity before processing certain requests. Some requests may be limited where we are legally required or permitted to retain or process certain information.

To exercise a privacy-related right or raise a concern, please contact us using the contact details provided in this Privacy Policy.

Children's Information

Our website and services are not specifically directed at children. We do not knowingly request unnecessary personal information directly from children.

Where information about a child is necessary for a legitimate travel or booking purpose, such information should be provided by a parent, guardian or other authorised person.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action where required.

Accuracy of Information

Customers are responsible for providing accurate and current information when submitting enquiries or making bookings.

If any information provided to SKN Travels changes, customers should inform us as soon as reasonably possible so that we can update the relevant booking or records where appropriate.

Security Incidents and Data Breaches

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate the incident, contain or mitigate its effects and take appropriate corrective measures.

Where notification is required under applicable law, we will provide the required notification to the relevant authorities and/or affected individuals in the manner and within the timeframe required by law.

Safety, Legal and Business Requirements

We may collect, use or disclose information where reasonably necessary to protect the safety of passengers, chauffeurs, employees or other persons, protect vehicles or property, investigate suspected misuse, prevent fraud, comply with legal obligations or respond to valid requests from government or law-enforcement authorities.

Any such processing or disclosure will be handled subject to applicable law.

Business Changes

If SKN Travels undergoes a business restructuring, merger, transfer of assets, acquisition or similar business transaction, information reasonably necessary for the continuation of the business may be transferred as part of that transaction, subject to applicable law.

Any recipient of such information may be required to handle the information in accordance with applicable privacy and legal requirements.

Responsibility When Using Third-Party Services

When you voluntarily provide information directly to third-party websites, applications, payment providers, social media platforms, communication services or other external services, the information may be handled according to the privacy practices of those providers.

Customers should review the privacy policies and terms of those third-party services before providing sensitive or personal information through them.

Changes to This Privacy Policy

SKN Travels may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable legal requirements.

When we make changes, the revised policy will be published on this website with an updated “Last updated” date.

We encourage customers to review this page periodically to remain informed about how we handle information.

Applicable Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of India.

Nothing in this Privacy Policy is intended to remove, restrict or exclude any privacy right or legal protection that cannot lawfully be excluded or restricted.

Contact Us

If you have questions, requests, complaints or concerns regarding this Privacy Policy or the way SKN Travels handles your information, please contact us.